Phone calls are still the number one mode of communication in the world, be it for home or business purposes.
Especially in business environments, implementing the right phone system counts for a lot. After all, if the communication system is not efficient, a company can lose not only its investors or potential business, but also its dear customers.
Therefore, when it comes to a company’s communication systems, it is important to make sure that the system is reliable, feature-rich, and state-of-the-art.
PBX (Private Branch Exchange) systems
As the name suggests, it is a private phone system that is generally used in business settings. The phones connected to the PBX system share a phone line that is used to make external phone calls that are made over a PSTN (Public Switched Telephone Network).
PBX systems were initially used by large companies mainly due to the high recurring cost. However, the overhead and recurring costs of PBX systems have dropped over the years, allowing even small businesses to switch to a PBX system.
There are a lot of features that PBX systems bring with them such as call conferencing, call log archiving, extension directory, call conferencing, call hold and many more.
traditional switchboard
Also known as an analog system, the traditional PBX is a physical switchboard that is usually installed on the premises of the company. Although the traditional system has a higher cost, it can be justified with the calculated cost with respect to the employee.
One piece of hardware is used to link all of a company’s phone systems, which as a result increases the cost of installation and maintenance. Since traditional PBX systems are often more complex than other exchange systems, businesses often require the services of a well-trained engineer.
Hosted PBX
Business telephony has developed in recent years into a more advanced system. If the business owner does not want to bear the cost of installation as well as the cost of maintenance and support, a hosted PBX is the best option.
The traditional PBX requires a bit complex job that requires the skills of an engineer to add more features to the system. Ultimately, it results in additional expenses. However, with a hosted PBX, businesses can add new features with great ease. Using easy plugins or plugins, a business owner can easily add more functionality to the system through their browser.
The user can not only enjoy all the advantages of a PBX system, but they do not have to dedicate additional resources to maintain the systems as the telecom provider does, since the system is located in their stations.
IP-PBX
Perhaps the best PBX system a business owner would want due to ownership and cost reduction would be the IP PBX. Since the PBX works over an IP network, it uses a VoIP service to transmit audio and video data in the form of data packets.
Since the communication is carried out by data packets, the system greatly reduces the cost. Secondly, the IP PBX system also allows companies to make international calls at a considerably lower cost compared to the cost incurred by traditional lines.
IP PBX systems not only work with VoIP calls but users can even make traditional calls while enjoying the features and functionalities of the IP system. An IP PBX differs not only from traditional or hosted systems in that it is completely owned by the owner due to hardware and on-site installation.